Shipping & Returns
FREIGHT & PARCEL DELIVERY
- All freight orders are delivered curbside or to a safe location nearest your garage/property
- Removal of packaging and/or pallets is not included
- All parcel orders are safely delivered to your address by a trusted carrier; no signature required
- If you have specific delivery instructions, we recommend creating an account with FedEx and UPS to manage your deliveries; you can note specific dropoff locations, such as next to your garage, or add an access code; please note this is at the driver’s discretion
- Learn more about Shipping & Delivery
ORDERS WITH MULTIPLE SHIPMENTS
- Orders with multiple items may arrive in separate shipments
- Shipping times for orders containing both Quick Ship and Built to Order products are subject to the product(s) with the longest lead times
WHITE GLOVE DELIVERY
- Our White Glove Delivery Experience is available within the contiguous U.S.; learn more and select this upgrade at checkout
- Premium delivery with the added flexibility of selecting your preferred delivery date up to 10 days after the carrier has contacted you to arrange delivery; after 10 days, carrier storage fees will apply
- Includes assembly and placement of item(s)
- All packaging will be removed from the premises
- Enjoy the White Glove Delivery Experience on all orders containing both POLYWOOD and PW Designer Series products
- For more information and exclusions, see Shipping & Delivery
RETURNS
- Hassle-free returns for 30 days after delivery
- Learn more about Returns